"My wife and I spent considerable time searching for our first bedroom set we would purchase in our 15 years of marriage. We wanted a quality, yet beautiful bedroom set we could enjoy for decades to come. After finally narrowing it down to the Catalina set, a beautiful, marble topped set with hardwood and decoration; we then found the best deal at shopfactorydirect.com - which included free shipping too. As this was an Internet purchase I wanted to make sure this was a reputable company and would honor their commitments. The sales people were very helpful and answered my many questions (I am a mechanical engineer and wanted to know how the furniture was built). The website's shipping terms and information was also straightforward and easy to understand. After we ordered the set, Darla at shopfactorydirect contacted us to let us know of the local delivery company and gave us their number to contact to set up a delivery time. The driver was so nice and helpful as he unloaded the boxes (even let my 7 year old help - and complimented him on his good example and work ethic) and waited for us open every box to verify the condition. There were some areas of minor damage, which I just fixed myself (one of the bedside nightstand drawers had to be pulled out and re-set in its guide, and part of the back paneling on the tall dresser had come out a little, which I refastened easily), but unfortunately, the mirror was cracked. I was surprised, as the packaging in that corner was not damaged. And in truth, all the furniture was packaged impressively well. Everything else was good. On inspection, I could tell that the screws that fastened the mirror backing into the mirror frame had sheared through the backing and allowed the entire glass and backing to slam down inside the frame, which caused the corner to snap away on what must have been a pretty impressive transportation shock. The furniture did come clear from Vietnam. The driver took pictures, as we did, and we contacted shopfactorydirect with the damaged mirror information. Darla really tried to work to have the mirror glass repaired by contacting several local shops, which came over to our house to evaluate the broken glass. Because the glass was beveled, and followed a series of artistic arches, the piece would have been custom and difficult to manufacture - which I had expected. After trying several local companies without success, Darla offered to give us an extended warranty on the furniture set and having a mirror cut without the beveling to replace the broken one, but my wife and I really liked the bevel. Darla ended up shipping an entire new mirror and frame, which this time came undamaged. For an Internet company, I was at first concerned, but my experience of their continued diligence in trying to remedy the damage, and their competitive prices on this set, we have been very pleased."
- Daniel from Albuquerque, NM