Satisfaction Guarantee

The team at SHOPFACTORYDIRECT is committed to providing you with outstanding customer service. We hope that you are satisfied with this transaction and will consider SHOPFACTORYDIRECT for all of your future home furnishing needs. If for any reason you are unsatisfied with the transaction please let us know. You can email us at service@shopfactorydirect.com or you can call us toll free at 1-800-269-2216.

If you are not 100% satisfied with your purchase you may request to return the item within 30 days of delivery and we will happily refund your payment in accordance with the terms and conditions of our return policy. Buyer must pay for round-trip shipping costs. Items must be unused and in original packaging and a 15% restocking fee may be applied. Items damaged in transit are not eligible for return and will be restored to first quality condition or replaced at our discretion in accordance with our damage policy . 

Please contact us for return authorization.

Although we always do our very best to make every transaction flawless, inevitably a small percentage may end up less than perfect. If for any reason you are unsatisfied with your purchase, please contact us so we can resolve your issue.


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